1998 – 2009
Supervisor Rides Department
Responsible for the staffing and supervision of 60 rides and 1,000 employees for both the amusement park and water park. Enforced compliance with child labor laws and employee and guest safety. Provided customer service, including handling guest complaints, providing assistance, answering questions, and addressing problems with management and senior management. Coordinated the Rides Office, dispatched maintenance, and answered calls for ride breakdowns and problems, as well as logged problems in the Rides Office database. Provided immediate response to ride breakdowns, while maintaining guest safety, and remained with guests until safe departure. Interviewed, hired, and disciplined employees. Maintained employee database. Assisted with the planning and presentation of supervisor and general employee orientations. Assisted managers in the creation and enforcement of employee and operation policies. Conducted general training for supervisory staff and employees in operation, safety, and customer service. Also performed technical writing of the Dry Gulch Railroad steam locomotives operation manual.